Gojek: A Space of Relationships


I applied GoRide countless time. But, never been so anxious with an enigmatic connected presence (Licoppe, 2004), to describe what so called a sense of being intimate and attached from a certain distributed family.

Long story short, this is my email for Gojek’s customer service:

Gojek yang baik,
perkenalkan nama saya Endah Triastuti.
Saya pengguna aplikasi gojek dengan nomor hp 0812XXXXXX
Hari ini, saya mengalami kejadian yang sungguh tidak mengenakan dan membuat saya cemas.
  1. ada telpon ke whatsapp saya dari gosend. Laki-laki itu menyatakan akan mengantar paket untuk saya. Saya menyatakan tidak sedang menggunakan jasa gosend. Ia maksa mau antar, saya tanya antar ke mana? Ia bilang ke warung buncit. Baik kantor dan rumah saya bukan di warung buncit.
  2. Tidak beberapa lama, saya ditelpon oleh nomor yang sama lagi ke telpon (bukan whatsapp), menyatakan dari gosend dan mau antar barang. Saya bilang hal yang sama bahwa saya tidak pesan gosend. Saya tanya siapa nama penerimanya, ia bilang: atas nama Diah. Nama saya Endah, bukan Diah. Ia bilang: oh, nomor salah ya? Dan saya tutup.
  3. Nomor yang sama menghubungi saya beberapa kali – tapi saya hiraukan.
  4. Lalu tidak beberapa lama, saya ditelpon lagi dengan nomor yang berbeda – saya angkat dan lagi-lagi dari gosend dan mau antar barang. Saya bilang dengan kesal (karena saya sedang bekerja) bahwa saya tidak pesan gosend. Saya tanya ia ada di mana, ia bilang ada di warung buncit. Saya tanya siapa yang akan diantar? ia bilang namanya ayu. Saya bilang nama saya Endah dan saya ada di UI Depok. Lalu saya tutup.
  5. Lalu, nggak berapa nomor yang sama telpon masih ngotot mau antar paket dan tanya rumah saya di mana? saya nggak jawab. Lalu ketika saya mau menutup telpon, ia sempat bilang: Ibu galak banget, bentak2.
  6. Lalu, saya sms dengan mengatakan: ia tidak sopan dan akan saya laporkan ke gojek.
  7. Tidak berapa lama, nomor lain telpon saya 4 kali. Lalu saya blok.
  8. Lagi, nomor telpon yang lain telpon saya 4 kali. Lalu saya blok.
  9. Tidak berapa lama saya di add di wa grup Komunitas Gojek XXXXX. Saya left.
  10. Lalu ada lagi yg tlp saya – tidak saya angkat.
  11. Lalu saya di add ladi di grup yang sama wa grup Komunitas Gojek XXXXX. Total saya left 2 kali.
Saya merasa tidak aman sekali. Saya sama sekali tidak punya order gosend.
Saya menelpon customer service gojek yang meminta saya untuk menulis email ini dengan menyertakan semua bukti (terlampir).
Semoga Gojek dapan mencari jalan keluarnya. Terima kasih.
WhatsApp Image 2018-12-06 at 3.46.29 PM (1)
We may agree that Gojek is a leading national mobile apps that share the face of modernity. It is where social and economy structures are entangled in the most high dynamic. Gojek is where people are, a communication-at-a-distance. 
Yet, my experience is an evidence that a communication-at-distance has reached its point of beyond distance. In contrast, it creates a space of intensified complex spatial relations. Why it is complex? Because of this:
WhatsApp Image 2019-03-12 at 10.19.24 AM
So feeding my curiosity – I have tracked down the community that has added me to their online community in whats app. I found them, though. Not sure whether they recognise my number by looking at my face.
Gojek – though it started from an effort to sustain urban economic, my experience show there is a performance of closest and most familiar consociates community, that role continuously in time in spite of physical separation (Christensen, 2009). 
In other words, it is apparent that media instead of de-spatialise people, in fact reinforce close ties between previously anonymous people. Media do not diffuse them, as Fletcher has predicted in 1992.
In turns, “in this way locative media create, as the Brazilian writer André Lemos notes, ‘augmented realities [. . .] integrated, mixed processes that merge electronic and physical territories, creating new forms and new senses of place’ (Lemos, 2009).

2 thoughts on “Gojek: A Space of Relationships

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